Helpdesk Articles

Before you get started

Acquirer agreement

A QuickPay account in it self does not make it possible to accept payments. To accept card payments you will also need an agreement with an acquirer.

CBD

QuickPay often gets requests from merchants who wish to sell CBD products, and ask if we support this.

Can we use QuickPay?

To accept payments online you need an agreement with an acquirer, in addition to the QuickPay account.

Create QuickPay account

Here you'll find a guide on how to create a QuickPay account and then creating your first merchant-account.

Get started with QuickPay

It only requires four simple steps to accept payments through QuickPay

Integration setup

We probably have a guide for your shop system. Check out the list above and if you find your shop system, follow the instructions there.

Supported payment methods

At QuickPay we try to continuously add new payment methods and acquirers.

What is QuickPay, payment service provider, PSP and acquirer?

For a merchant to be able to accept payments from customers you will need two different agreements.

Which languages does QuickPay support?

QuickPay already supports a lot of languages - and if you miss a given language, please contact us and we will work on covering that as well.

Payments

All payment methods

We support all the following payment methods. Learn more about them here

Authorize

When a payment is completed in the payment window, the transaction is "Authorized". This means that a reservation on the agreed upon amount is made on the customers card.

Callback

Read more about callback on tech-talk/api/callback.

Capture

All transactions have two steps. First an 'authorize' where the customer gives the merchant(the shop) permission to withdraw an amount from their account.

Managing your account

Authorize mails

It is possible to get an email for each authorization on your merchant account.

Can we send custom and order details to QuickPay?

Yes you can. When using the so called "custom variables" you can send extra information to QuickPay when doing an authorize or subscribe.

Can we switch from another gateway to QuickPay?

If you want to switch from another payment gateway to QuickPay, simply send an email to migrations@quickpay.net.

Can we use iframe

Yes. To use iframe, add /framed to the request url. Some operation systems, eg. iOS,...

Card logos

If you are in need of card logos for your website, we recommend you visit Kortlogo.dk.

Create new merchant

A user at QuickPay can have agreements with multiple accounts (web shops). To create a new merchant with your existing user

Data processing agreement

A data processing agreement descibes amongst other things how personal data is handled.

Error messages

On this page you can find some of the error messages merchants will meet from time to time, when transactions are rejected, or while setting up a QuickPay integration.

Export transactions to a .csv file.

Sometimes it's necessary to export your transactions to a file, which you can send to your accounting or even your bank.

Google Analytics

In some cases you will experience that QuickPay will be registered as the source in Google Analytics.

How to refund a payment

Once a payment is captured, you will be able to refund the money back to the cardholder.

How to transfer the ownership of an account

he former owner of the QuickPay account must login to the account and navigate to Setting > Users, and then invite th email address of the...

Merchant not participating

The most common reason for 'Merchant not participaing' is when testing your acquirer agreement through QuickPay Manager.

Migrering af Klarna

Klarna has different versions of their products. The implementation Here at QuickPay we have used the implementation called "Klarna Payment Methods” for many years.

Payouts

With QuickPay you can create payouts to creditcards. The feature is called Payouts and you do this with either a payment link...

QuickPay Account

In this article we have collected some of the most frequently asked questions regarding a QuickPay account.

QuickPay Invoice

The first of every month, merchants are invoiced for their use the previous month.

Safety & QuickPay

QuickPay payment solution uses SSL-encryption when communicating with acquirers. Likewise SSL/TLS-encryption is used in communication between customers...

Transaction fees

As per January 1st 2018 the rules regarding surcharging has been changed. These rules have been changed

QuickPay Manager

Fraud Filter

With Fraud Filter merchants can design their own fraud system. If a payment is marked as "Possible fraud" it does not necessarily mean that it is fraud,...

How to change language

If you wish to change your user language in the QuickPay manager, click the Leave Merchant button in the top left, next to your account name.

Payment methods

Using 'payment methods' it is possible to set and limit the payment methods shown for the customer in the payment window.

Payment window

This article runs through the different options a merchant has to change the payment window through branding and how to setup your own logo in the payment window.

Users

Everyone whom wishes to use QuickPays services needs to have a user at QuickPay. A QuickPay user is individual and follows the creator.

Features

Deadline

The standard timeout is 15 minutes. You can change that with the deadline variable.

QuickPay API

In this article you can find help to get started with testing out API with Postman or cURL, and some examples in different coding languages.

Saved cards

Saved cards is also known as "card-on-file", "1-click-payments" or tokenization of cards.

Secured by Nets

Secured by Nets is a 2-step-verification system as 3-D Secure, which are already used in Visa and Mastercard payments.

Test transactions

As default is allow test transaction on the account deactivated.

Virtual terminal

The QuickPay manager includes a virtual terminal, which can come in handy in many situations.

Guides

Generate payment link with QuickPay

Occasionally you might need to send an E-mail or a chat message to a customer with a payment link which your customer can use to pay an arbitrary amount.

How to use subscriptions/recurring

The easy way to create subscriptions, are with the use of QuickPay Form, through the payment window.

Other

3-D Secure

3-D Secure is a term for a group of systems, that increases the security in the payment process. In most cases 3-D Secure is an extra step, where the cardholder enters a number,...

3-D Secure v2

During autumn 2020 and spring 2021 the new version of 3-D Secure will be phased in. 3-D Secure v2 is a new and improved version of the already used 3-D Secure.

PSD2

The 11th of January 2021 the PSD2 implementation period comes to an end, hereafter payments within EU are imposed on the PSD2 ruleset.

Phase-out of TLS 1.1

Request to QuickPay using TLS 1.1 will be rejected starting from the 1st of April 2020.

Proxy

Unfortunately we can no longer offer customer support for solutions, for solutions built for our old protocols.

QuickPay Partner

If you want to enter into a partnership with QuickPay, we have two different models that make this possible.

QuickPay Reseller

As a QuickPay reseller you will get your own interface from which you can manage your customers and their settings.

Need help?

Contact QuickPay support